Terms and Conditions

 

We have not set the terms and conditions in "legalese" but we want to ensure that the accommodation is not abused by a few people to the detriment of the majority. Thank you for reading the following.

 

Booking

A provisional telephone booking will be held for a maximum of 7days. Only upon us receiving a complete booking form with a 20% deposit cheque and a confirmation email or letter sent by ourselves will a contract be considered to exist. Only the people quoted on the booking form will be accepted as the party using the accommodation (subject to later changes, see below). Regrettably pets are not allowed. The lead name on the booking form must be over 21 and take responsibility for all guests abiding by the booking conditions. Under no circumstances should the accommodation be sub-let or shared in any way. Failure to meet these booking conditions may result in all guests being asked to leave. We cannot take responsibility for flight or car hire.

 

Monies

A refundable damage deposit of £200 is required and must accompany the booking form. We must receive the balance 8 weeks prior to your arrival. The damage deposit will be returned within 14 days of your departure. The total price price includes electricity, gas, maid service, bed linen etc and will not increase once a contract exists between us. Bath towels are to be used only in the villa and not to be used as beach towels.

 

Changes & cancellations by yourselves

All changes must be accepted by us beforehand. We are happy to accept any changes to your party without charge, subject to numbers remaining within the accommodation limits of the villa.  If the cancellation is received 8 weeks or less before the booking is due to commence, there will be no return of monies paid. If the cancellation is received more than 8 weeks before the booking is due to commence, reimbursement will be  made of all monies paid less the inital deposit. However we will endeavour to re-let the accomodation and refund any monies less cost paid.

 

Changes & cancellations by ourselves

In the very unlikely event that we need to change your holiday arrangements we will make every effort to offer you a suitable alternative. If there is no alternative or it is not acceptable then we will refund all accommodation costs paid. Other costs incurred should be covered by your insurance.

 

Minimum period of rental

The minimum period of rental is one week. Prices are per booking per week.

 

Insurance

It is a requirement that you have full travel insurance for all members of your party and that you are covered from the time of making your booking.

 

Arrival & departure times

The changeover day is a Saturday ( low season bookings may alter to another day, subject to be agreed

with owners).

Unless agreed otherwise the accommodation will be available for your use from 2pm on the day of arrival and must be vacated by 10am on day of departure.

 

Accommodation

We endeavour to ensure that all the facilities described on the brochure will be fully available to you. There may be occurrences when some maintenance work may be required e.g. blockages, TV not working, swimming pool cleaning etc. Any problems should be reported to the villa manager as soon as possible, who will try and resolve them for you quickly. Whilst we apologise for any inconvenience we cannot accept liability for any loss of facilities. Smoking indoors is not allowed, you may however smoke outside in the garden area.

 

Use of pool

The pool is not fenced off therefore care must be taken at all times with children. All persons use the pool entirely at their own risk. For your own safety, diving is prohibited.

 

Cleaning

The maid will call several times during your stay to undertake general cleaning duties. In addition there will be someone looking after the pool and garden during your stay. Please allow them access to the property.

 

Breakages & damage

Please report any breakages or damage to the villa manager. Wherever possible please replace any broken items. The villa manager will check the accommodation on the day of your departure. The cost of any breakages, losses, damage or excessive cleaning will be taken from the breakage deposit.

 

Complaints

Please report any complaints to the villa manager who will try and resolve them amicably for you. If it cannot be resolved locally, then please let us know as soon as possible. Whilst we cannot agree to resolve the complaint we will try everything possible to reach a satisfactory agreement.

 

We want you to have a wonderful holiday!